Customer Service: info@rashansupply.com
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Shipping and Return

 General Information on Shipping

Currently we are functional in the following countries:

The Netherlands, Belgium, Germany, France, Spain, Austria, Czech Republic, Bulgaria, Denmark, Estonia, Finnland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Poland, Portugal, Romania, Slovakia, Slovania, Sweden, United Kingdom

Timings

All completed orders (after full and final payment) before 12.00 pm on weekdays may be shipped on the same day and delivered to you next working day in The Netherlands. Please be aware that this is a general practice and there may be chances of maximum delay of upto 2 days in extra ordinary situation.

Shipping

We use DHL and PostNL as our logistic service provider.

Shipping within The Netherlands :

 a) Free Pick-up (by customer) – No Charges to the customer

This  service is available to the customers only with prior appointment with us.

The minimum order value for this service should be 9.99€.

Prior arrangements regarding the date and time of pickup should be made by the customer, via email or telephone.

Address for pickup is following : 

Parellaan 2, 2132WS, Hoofddorp

b) Evening Delivery (Only for The Netherlands)

It is possible to receive your parcel directly in the evening between 6PM - 9PM, please see below table for the shipping rates: 

Order Price Standard Rate Evening Rate Total Rate
Order above 39.99€ €0.00 €0.99 €0.99
Order betwenn 39.99€ & 29.99€ €2.99 €1.25 €4.24
Order between 29.99 & 19.99€ €3.99 €1.50 €5.49
Order below 19.99 €5.99 €1.50 €7.49

 

C) Saturday Delivery (Only for The Netherlands)

Order only placed on previous Friday before noon will be qualified for Saturday delivery. Order placed after the cut of time will not be consider for Saturday delivery.

Shipping For rest of the locations by parcel/ Post 

Shipping Rates: 


Country Maximum Allowed Weight per parcel Estimated Delivery Time after dispatch No of days allowed to collect the parcel from service point Shipment rate
The Netherlands 29kg 1-2 Days 14 Working Days Order above 39.99€ Free Shipment,                                   Order betwenn 39.99€ & 29.99€ Shipping is 2.99€ Order between 29.99 & 19.99€ shiping is 3.99€ Order below 19.99 shipment charges are 5.99€
Austria 29kg 3-4 days 5 Working Days Order above 49.99€, shipment charges are 8.99€, Order below 49.99 shipment charges are 9.99€
Belgium 29kg 1-2 days 5 Working Days Order above 49.99€, Free Shipment,                         Order below 49.99 shipment charges are 4.99€
Bulgaria 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 17.99€, Order below 49.99 shipment charges are 19.99€
Czech Republic 29kg 3-4 days 5 Working Days Order above 49.99€, shipment charges are 9.99€, Order below 49.99 shipment charges are 10.99€
Denmark 29kg 2-3 days 5 Working Days Order above 49.99€, shipment charges are 8.99€, Order below 49.99 shipment charges are 9.99€
Estonia 29kg 5-6 days 5 Working Days Order above 49.99€, shipment charges are 17.99€, Order below 49.99 shipment charges are 19.99€
Finland 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 12.99€, Order below 49.99 shipment charges are 14.99€
France 29kg 2-3 days 5 Working Days Order above 49.99€, shipment charges are 8.99€, Order below 49.99 shipment charges are 9.99€
Germany 29kg 2-3 days 5 Working Days Order above 49.99€, Free Shipment,                         Order below 49.99 shipment charges are 4.99€
Greece 29kg 6-8 days 5 Working Days Order above 49.99€, shipment charges are 17.99€, Order below 49.99 shipment charges are 19.99€
Hungary 29kg 3-4 days 5 Working Days Order above 49.99€, shipment charges are 12.99€, Order below 49.99 shipment charges are 14.99€
Ireland 29kg 3-4 days 5 Working Days Order above 49.99€, shipment charges are 12.99€, Order below 49.99 shipment charges are 14.99€
Italy 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 9.99€, Order below 49.99 shipment charges are 10.99€
Latvia 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 17.99€, Order below 49.99 shipment charges are 19.99€
Lithuania 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 17.99€, Order below 49.99 shipment charges are 19.99€
Luxembourg 29kg 2-3 days 5 Working Days Order above 49.99€, shipment charges are 4.99€, Order below 49.99 shipment charges are 7.99€
Poland 29kg 3-4 days 5 Working Days Order above 49.99€, shipment charges are 12.99€, Order below 49.99 shipment charges are 14.99€
Portugal 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 12.99€, Order below 49.99 shipment charges are 14.99€
Romania 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 17.99€, Order below 49.99 shipment charges are 19.99€
Slovakia 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 9.99€, Order below 49.99 shipment charges are 10.99€
Slovenia 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 12.99€, Order below 49.99 shipment charges are 14.99€
Spain 29kg 4-5 days 5 Working Days Order above 49.99€, shipment charges are 9.99€, Order below 49.99 shipment charges are 10.99€
Sweden 29kg 3-4 days 5 Working Days Order above 49.99€, shipment charges are 12.99€, Order below 49.99 shipment charges are 14.99€
UK 29kg 2-3 days 5 Working Days Order above 49.99€, shipment charges are 8.99€, Order below 49.99 shipment charges are 9.99€

 


RETURNS AND REFUNDS

You may place a request for return of a product by calling Company’s telephone numbers or by sending us email at info@rashansuply.com mentioning your order number. We will accept returns of all products except for products sold under any promotional scheme.

 In case of return, following guidelines will be used.

  1. The return will be accepted only with prior permission from the Company.
  2. Return request should be sent with in 7 working days of delivery,
  3. Only unopened product with original packing will qualify for return
  4. Fresh vegetables and frozen products will not qualify for return
  5. The product received in unhygienic conditions will not be accepted.
  6. Properly pack and return good to avoid any damage and send it to our return address, the postage for the return order will be paid by the customer (Delivery with insufficient postages will not be accepted)
  7. Once goods are received and inspected and everything is in order, we shall raise the credit note of order amount in your rashansupply.com account.
  8. Please keep the proof of shipment till the time you receive your refund.

Address for return:

RashanSupply,

Lindholm 31, 2133CM, Hoofddorp, The Netherlands.

 

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