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Terms & Conditions

Definitions

    • Company: Idea Today B.V. and/ or RashanSupply are referred to as ‘the Company’ or ‘We’ or ‘Us’. Company is registered with Chamber of Commerce in Amsterdam, The Netherlands.
    • Website/Websites: Domains owned and managed by the Company, which are including but not limited to: www.rashansupply.com ; www.rashansupply.nl ; www.rationsupply.com ; www.rationsupply.nl 
    • Seller: Seller is the entity which offers goods and/or services. RashanSupply and www.rashansupply.com (webshop/ online portal) is referred to as the Seller
    • Customer: Customer is any individual or entity, who buys the goods and/ or accepts the services offered by the Seller against an agreement. ‘You’ and ‘Your’ relates to any natural or legal person who has agreed to avail services offered by the Company through the Website or otherwise.

Identity of the Company

 Company Name: Idea Today B.V.
 Trade Names: RashanSupply
 Establishment and visiting address: Lindholm 31, 2133CM, Hoofddorp
 Phone: +31 682430303
 Email: info@rashansupply.com
 Commercial Register/ KvK Number: 66014530
 VAT/BTW identification number: NL856357716B01

Eligibility

In order to deal with the Company and/or to access information on the website, a person should be competent to enter into a valid contract and should accept Company’s Terms and condition of use. If a person does not agree to these conditions then such person is prohibited from visiting and using the website, and/or from dealing with and/or from transacting with the Company in any manner whatsoever.

 It is solely Customer’s responsibility to ascertain or verify Your eligibility as aforesaid. You represent that You - 
(a) Are competent to enter into a valid contract and
(b) Accept these Terms and Conditions, by visiting the website, using the website, dealing with the Company and/or transacting with the Company at any point in time.
 
In case of a misrepresentation of Your eligibility by You, the agreement formed, if any, among the Company and You shall be voidable at the sole option of the Company.

Account Management

Any individual of age 18 years or above may shop and purchase products from the Website.
For this purpose, You will need an active email id, telephone number and also You may be required to submit personal information such as Your name, address and contact details. It shall be solely Your responsibility to provide true and correct details while registering and/or transacting on the Website. The Company has the right but not the responsibility to verify the details entered by You. You will be liable for prosecution under applicable laws for furnishing false, incorrect, incomplete and/or misleading information to the Company. The Company has the right to refuse registrations without assigning any reason.
 
As a part of Your registration process, You will be required to provide Your name details, email address and choose a secret password.
 
It shall solely be Your responsibility to maintain the secrecy of Your user login details. You expressly agree that if a person logs into the system using Your credentials, the Company may treat such person as authorized by You to access Your account. In such a case, all transactions carried out by such person shall be binding on You at the sole discretion of the Company. In addition to it Customer must take all necessary steps to ensure that the account credentials are kept confidential and secure and should inform the Seller immediately in case Customer has any reason to believe that his/her account credentials including user details and password are manipulated and/or used in an unauthorized manner.
 
Customer takes the responsibility for providing the correct billing and shipping addresses. The shipping address must be within the Company’s specified territory/territories as defined in the Shipping information on Website. In other cases, company has the right to cancel/reject the orders created on the Website.

Orders 

The Company is engaged in the sale of various products. These products are displayed on the website from time to time. You may place an order with the Company over Website or by any other means as may be prescribed by the Company.
 
The communication by the Company of availability of any product by way of display on the website or otherwise is an invitation to offer. By placing an order with the Company through the Website or otherwise, You shall have made an offer to the Company to purchase such product. The Company reserves the right to accept or refuse such offer, without assigning any reason whatsoever. The delivery of the product shall indicate the Company’s acceptance of Your offer.
 
You may cancel an order only before the dispatch of the goods by notifying us in writing. Once goods are dispatched, they can be returned back within 7 days after the date of delivery; provided goods are unopened and returned in the original packing. Fresh products including but not limited to- fruits, vegetables, paneer, frozen products etc are not covered under return policy.
Cancellations/Returns are subject to discretion of the Company and will be processed as per the Cancellation & Return policy.
 
Only the written confirmation will be considered for any change/return or cancellation of order before or after dispatch of goods.
 
Company may also, at its sole discretion, cancel any order because of the following reasons :
(a) If we believe that the order is an attempt to conduct a fraudulent transaction.
(b) If we believe that the order is not in accordance with the terms of use.
(c) If the product is unavailable or has some supply issue.
(d) If it is difficult for us to service the order for any reason, including delivery related logistical difficulties.
(e) If there is any issue related to the payments.
 
When a Customer places an order to purchase product/products from us, the order represents a non-binding agreement between the Seller and the Customer. A binding contract between Seller and buyer forms only after a complete payment is fully received. Any order will be dispatched only after a successful authorization of the billed amount in full. 
 
We will fulfill an order subject to availability of the product and to the successful realization of payment for the order.
 
Photographs of products on the Website are merely indicative. Features such as color, shape, batch number, price, expiry date and packaging of products shown on the Website may vary from that of products actually delivered.
 
In case of certain items such as fruits and vegetables, the final weight may vary with respect to the ordered weight. While we will make reasonable efforts to have the final weight as close to the ordered weight as possible, but in case we are not able to fulfill it, You will be billed as per the final weight or will be issued a store credit for the delta amount.
 

Promotions 

We may run promotional campaigns from time to time. Please inform us that You wish to avail the benefit of a promotional campaign by registering with us.
 
Promotions may be subject to specific terms and conditions in addition to original terms of use.
 
We reserve the right to withdraw a promotional scheme at any time, without prior intimation.
 
We may limit the number or value of transactions that a person or group of persons may perform under a promotional campaign. For example, we may require that a person or a household can take the benefit of a promotional scheme no more than once.
 
Only one Discount Coupon at time is valid on the Website. So if You are eligible/received multiple Discount Codes/Coupons from us, You can only use one coupon of your choice on the transaction.
 

Pricing & Payments

All products listed on the Website are including VAT (6% or 21% or as per the law) unless otherwise specified. We will make commercially reasonable attempts to specify the correct price of each product. However, in the rare event that the price of any product has been erroneously recorded due to clerical mistake or oversight, we will intimate You about such error at the time of accepting Your order or at the time of delivery. In such a case, You may choose to refuse to purchase such product.
 

Delivery 

We will make commercially reasonable attempts to deliver Your order within the delivery time slot confirmed to You. However, deliveries are subject to several operational constraints. We cannot and do not guarantee against any delay in delivery of the order due to circumstances beyond our control.
 
We request Your cooperation in checking the completeness and correctness of Your order at the time of receiving the delivery. We will make all attempts to ensure that Your order is duly delivered; however, we disclaim liability resulting from inadvertent errors in packing or delivering Your order.
 
Our responsibility for making the delivery will be complete when we deliver the products to the address stated by You at the time of placing the order. We will not confirm the correctness of the delivery address, Your presence at the time of delivery, or the authority and identity of any person at the stated address to collect the delivery on Your behalf.
 
We put our utmost efforts to have Your order delivered within the expected delivery timeframe given on Website. However, please note the delivery timelines provided by us are only our best estimates and the actual delivery of Your order may be later/ earlier.
  

Limitation of Liability 

The information provided by us on Website and/or otherwise is in good faith and we shall make commercially reasonable attempts to ensure that the information given is accurate, complete and up-to-date. However, we cannot guarantee the accuracy, completeness or timeliness of such information. We shall have no responsibility for any direct or indirect consequence arising from it.

We will take all the necessary measures to sell our products having adequate expiry period and from our side we will not send you any expired products. But by mistake/human error, if you receive any such product from us, then please let us know as soon as possible. We will replace the product or refund the amount as per the refund policy or resolve the matter as soon as possible.

Company may ask you to provide details regarding the expired product such as product name, quantity, expiry date, photo of received product etc.

 
We shall not be responsible in any manner whatsoever for delivery of the product at wrong address furnished by You while placing the order and failure of any third-party systems in processing Your payment or refund.
 
We disclaim all and any liability for loss or damage caused to You by use of a product purchased from us. While we take commercially reasonable care to ensure suitability of each product, we are merely a distribution channel and do not audit, review, test or assess the fitness of a product. It is solely Your responsibility to verify the suitability and worthiness of a product before using the same. In case of an untoward incidence arising from Your use of a product, Your cause of action shall not lie against us. We point out that our role is merely that of a facilitator and you agree to release us from all liability for loss of property, health and life.
 
The maximum aggregate liability of the Company to You in all cases is strictly limited to the value of that particular order. You agree and accept that this amount is a fair and reasonable recompense, and shall not challenge the adequacy or validity of this provision.
 

Reservation of Rights

We may amend these Terms and Conditions at any time without any prior intimation to You and without requiring Your consent, express or implied. Only final and valid Terms and Conditions shall be listed on the Website. It is Your responsibility to review these Terms and Conditions as they may be amended from time to time. The Terms and Conditions as amended shall be effective immediately upon their listing on the Website.
 
We may change, suspend and/or discontinue any product line at any time, without prior notice. We may also impose limits on certain features and services without notice and without incurring any liability.
 
In the event of any disagreement between You and the Company concerning the interpretation of these Terms and Conditions, the decisions of the Company on the matter will be final and binding.
 

Intellectual Property

Products displayed on the Website may be protected by copyright, trademark, trade secrets and other intellectual property rights owned by their respective owners.
 
The Company’s logos, images, products, service marks and names are trademarks owned by the Company. Nothing contained in this Website should be construed as granting, by implication, estoppels, or otherwise, any license or right in the intellectual property owned by the Company or any by a third-party.
 
The website or any portion of the website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial or non-commercial purpose without Company’s written consent. Also You may not frame or use any technical techniques to enclose any trademark, logo, or other proprietary information (including but not limited to images, texts, page layouts, or forms) of Company’s Website/Websites and its affiliates without a written consent from the Company.
 

Privacy & Security

When You purchase products from Website, You will be asked to provide some personal information such as name, address, mobile/telephone number, email address etc. This information will only be used for processing/delivering orders and communicating to you. Your personal contact information will be saved in our secure database and will not be shared with any third parties. Company will take all the precautions and necessary measures to protect your data but in case of these details get stolen, copied or misused by unauthorized users or third parties, Company will not be held responsible for any loses – financial, personal or otherwise.
 

Cookies

When you browse Website, we ask your permission to allow Cookies as per EU Laws. If you do not allow Cookies then certain functionality of our website may not work correctly.
 
All the above stated terms and conditions are governed by the Dutch law. In case of any dispute The Dutch court shall resolve the matter.
 
These terms and conditions are effective from 25th Jun 2016.

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